Moores Hotel Accessibility Statement - revised 2024
Moores Hotel was built as a townhouse in the Eighteenth century meaning there are some physical limitations to the level of accessibility, we can provide however, our staff will do their utmost to help guests in any way they can.
Pre Arrival
Reservations can be made by telephone (01481 72442), email: stay@mooresguernsey.com or online but the first two are preferable if there are special requirements.
Taxis can be pre-ordered to meet guests at both the airport and ferry terminal.
Arrival
Moores does not have a car park and is located just off the High Street – however cars are able to drop passengers and luggage at the door.
There is a kerb and then two steps (17cm each) to the front door. The front door is 120 cm wide and opens inwards. The inner door is automatic. There is a portable ramp which can be used to access the hotel. There is a doorbell if the ramp is required or if help is needed with luggage. The door matting is low profile and the remainder of the lobby floor is tiled.
Check In
The Reception desk is 118cm high with a lower section 75 cm high. Seating with no arm rests is available in the lobby as is luggage storage. There is an accessible toilet in the lobby area. Door width is 90cm opening outwards. Transfer to the WC is from the right. There is a lever tap, and the door lock is a lever. There is an alarm cord.
There is a lift with 80cm wide entrance x 1.40m length which serves most rooms, mirror to aid reversing, vocal announcements for each floor, and handrails on the sides.
Public Areas
Jack's Bar is located near Reception on the ground floor (open most evenings) with door width of 80cm and carpeted flooring. There is free standing seating with without arms. JB Parker’s is also located on the ground floor. Access is via a 72cm doorway and two steps. Tiled flooring. An accessible toilet is located within the bar. The outer door for the toilets is 90cm opening inwards. Corridor is 95cm and cubicle door is 85cm.
The lift provides access to the Conservatory Restaurant and the Hideaway Brasserie and terrace. The floors in the corridor are carpeted, in the Conservatory itself Karndean, and the Hideaway a mixture of Karndean hard flooring and carpet. The terrace is paved with flagstones. There are public toilets on this first floor – door entry width 72cm opening inwards, second lobby door same width and cubicle width 63cm opening inwards.
Accommodation
Classic double- or twin-bedded rooms are available with shower cubicles with one step up. There are grab rails in the shower cubicles. Rooms 210, 303 and 304 (classic doubles) are located close to the lift and have walk-in showers with no steps. We can provide a chair for use in the bathrooms.
Fire Alarms are bells in the corridors and bells with strobe in the bedrooms. Assistance would be given in the event of evacuation – please ask for a door hanger indicating evacuation assistance required.
The Sanctuary Health Suite is located on the second floor, accessible by lift. There is one step and a door width 80cm opening inwards into the Health Suite. Changing rooms doors are 72cm wide opening inwards, and walk-in shower has two steps up.
