Privacy Policy

The following privacy policy applies from May 25th 2018.

This is the privacy policy of Moores Hotel and associated website mooresguernsey.com, which shall include the home page, splash page and all other pages under the top level domain and all content thereon.

Our Commitment

We respect your right to privacy and we aim to ensure that you have a trustworthy experience with us, including using our website and booking with or through us. We understand that you care about how your personal data is used and we want you to feel confident about how we handle your personal data. We want you to entrust us with the data.

What do we do with your personal data?

We need your data in order to carry out our obligation and provide you with an effective service
We may need to communicate with you regarding your booking
We may need to collect sensitive personal data such as medical conditions, disabilities and special requirements
We will use your data to send you updated news and offers
Your personal data is not given to any advertisers
Your personal data is never sold.

How long will we keep your data?

For hotel guests we will keep your information while you are a customer and for 2 years after your stay
If you have consented to be on our Sarnia Cherie newsletter you can unsubscribe at any time.

Who do we share your data with and why?

With your permission we will share your data with Best Western UK and the other Sarnia Hotels, Best Western Hotel de Havelet and Les Rocquettes Hotel.
They will use the data for analytical proposes and will provide you with up to date information on products and offers if you opt in to that service.

What data do you hold about me?

Your name
Your address
Your contact number
Your email address
Your stay history
Your preferences such as room options and special requests
We may collect IP (Internet Protocol) address to help administer our Site. An IP address is a number that is assigned to your computer when you use the Internet. This information does not contain any personally identifiable information about you. Your IP address is also used to help identify you during a particular session and to gather broad demographic data.

What rights do I have?

To be informed about how we use your personal data (the purpose of this Privacy Notice)
To update your personal data. You can update or amend your information by contacting our Data protection officer
Ask us to delete your personal data

How do I change my marketing preferences?

You can unsubscribe from email correspondence at any time
You can opt in and out of marketing communications at any time by contacting our Data protection Officer

How do I ensure my data is secure?

Moores Hotel is committed to making sure your data is secure. Your data is stored on our computer systems which have strong passwords and highly effective firewalls in place
We securely destroy all personal and financial data once it has expired. Paper records are shredded

GetSiteControl

We incorporate the "GetSiteControl" widget tool from GetWebCraft Limited, Klimentos 41-43, Klimentos Tower, Flat/Office 25, 1061, Nicosia, Cyprus on our internet pages. This is a widget that allows us to show information as a "layover". The layover window can be shown according to certain rules (for example duration of site visit) meaning that placement of a cookie is necessary. When the layover is requested, data is therefore transferred to GetWebCraft's servers as though you are visiting their own website. You can find out more about data protection at GetWebCraft from the company's Privacy Policy: getsitecontrol.com/privacy

How can I contact you?

If you would like more information or would like to raise any queries with us in relation to your information, you can contact us by writing to our Data Protection Officer:

Davina Mansell
Moores Hotel
The Pollet
St Peter Port
Guernsey
GY1 1EZ

Acceptance of this Policy

By using this site, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add or remove portions from this policy at any time so visitors are encouraged to review this policy from time to time. Your continued use of our site following the posting of such changes means you accept the changes.